Living at Paul St. East
Can I move in before my contract starts?
Accommodation is booked on 51-week contracts, so it is unlikely you will be able to move in early. However, it is always worth checking with the on-site Management Team.
What cooking equipment is provided in my flat?
All studio/flat kitchens come with a twin electric hob, combination microwave and oven, fridge-freezer and kettle. You will need to supply all other kitchen utensils.
Is bedding supplied?
Bedding is not supplied at Paul St. East.
Is there a telephone in my flat?
All flats have an intercom in the hallway. Calls between flats, to the Management Office and between most other Host Halls are free. To call out, residents are provided with an individual pin on request, call credit is purchased in advance and calls are charged on a pay-as-you-go basis by internet service provider Ask4.
What are the broadband packages?
A high speed 100MB broadband connection is provided to every room at Host free of charge. Our service provider Ask4 also offers residents additional add-ons for TV, gaming and back-up. All residents wishing to use the internet services must sign up to the terms and conditions of use.
How do I connect to the internet?
You can connect via Wi-Fi or a Cat 5 patch cable. If you don’t have the cable, you can buy one from the Reception. You can connect to the internet in the hall’s public spaces via Wi-Fi. Alternatively a Cat 5 patch cable will be required to connect to the internet. These can be purchased from the Reception. A Pre-arrival website
is available to help you to connect if you need it. If you have any questions or problems, dedicated telephone support teams are available. To contact ASK4 with pre-arrival queries or assistance when you move in, visit YOUR INTERNET
website or call the support team on: 0114 303 3232 (Skype: 0114 303 3232). Alternatively, text ‘help me’ to: 07797 800 545 (Skype: 07797 800 545) to receive a call back. Or email: email@example.com.
Is a TV provided?
Flat screen TV’s are provided in each of the common rooms. There is a Sky package, as well as all the usual Freeview channels. If are watching live TV in your studio, you will need a TV licence. You can find information about TV licensing at www.tvlicensing.co.uk
What TV channels are provided?
Host has a selection of TV channels from Freeview.
Can I park my car on site?
There are no parking spaces for cars, motorbikes or scooters available on-site for students.
Where can I store my bicycle?
Storage for your bike is available at Paul St. East. We strongly advise that you purchase a good quality bike lock and storage is at the owner's risk. Bikes may not be stored within the building.
Is there always a member of staff on site?
All our residences are staffed 24-hours a day, 7 days a week by trained Caretakers or security guards.
What are the opening hours of the Management Office?
The Management Office is open Monday to Thursday between 9am and 6pm, Friday between 9am-5pm, and closed on weekends and Bank Holidays.
What about security?
We provide 24-hour security with CCTV, electronic access control and a member of staff on site at all times. Our residents also have a responsibility for ensuring the site is kept secure and are asked to ensure that accommodation remains safe by not allowing access to non-residents and reporting anything suspicious to staff immediately.
What happens if I have a maintenance issue?
If you have a maintenance issue, you should report it to the Management Office.
What happens once I have reported maintenance?
Details of the issue will be recorded in our maintenance book and the Caretaker on duty will try to fix the problem on the same day, however this is not always possible. Repairs are responded to on a priority basis, please be aware that it may not be possible to attend to your problem the same day you report it, especially at busy times of the year. Occasionally, a maintenance issue may require multiple visits or for contractors to attend the site. You will always be kept informed regarding such issues and we will try to fix the problem as quickly and with as little disruption to you as possible.
How do I report emergency maintenance overnight or at weekends?
If you have a maintenance problem that needs urgent assistance when the Management Office is closed, you should contact the member of staff on site. The phone number is provided within your welcome information and notice boards within your studio or flat. We will respond to your problem and do whatever is possible to resolve the issue, but it may not always be possible to complete the repair out of office hours.
Where can I do my laundry?
Washing machines and tumble driers are available in the Student Laundry, provided by Circuit Laundry. You will need to buy a laundry top-up card from the dispensing machine in the Student Laundry at a cost of £5. You can then visit the Circuit Laundry website (web address is on the card) and register your credit/debit card in order to top-up your balance. You will then receive a code to enter into the top-up machine in the laundry room. Once your balance has been loaded onto your card, you can use the machines as per the instructions provided. You will need to provide your own washing powder and detergents. You can also see live information on which machines are available on the Circuit Laundry website.
Where can I collect my post?
Letters will be kept in your studio/flat post box at Reception. Please come to Reception and ask a member of staff and they will be able to give you your post. Parcels and any mail that requires a signature will be signed for by Host staff without liability and stored in the post room until you collect it.
Who is responsible for cleaning my studio/flat?
It is the responsibility of the tenant to keep their studio/flat clean and in good order. Management Staff will conduct inspections throughout the year and any issues relating to cleanliness will be addressed. Failure to meet the required cleanliness standards will result in external cleaning contractors being brought in, the cost of which will be passed onto the resident(s). At the end of the tenancy, the studio/flat must be returned in a good, clean condition to avoid cleaning charges. All communal areas will be cleaned regularly by Host staff.
Can I smoke at Host?
Smoking is not permitted in any area within Paul St. East.
Can I decorate my room?
You are responsible for ensuring that you leave your room and flat in the same condition that is was given to you. You will be asked to complete and return an inventory to record the condition of your room upon arrival. Marks, including those caused by blu-tack, white-tack or pins, will require painting once you have left and you may be charged in line with our advertised schedule of charges.
Can I have guests to stay?
Overnight guests are permitted, provided the number does not exceed three guests at any one time for a maximum of two nights per week. All overnight guests must be signed in at Reception for safety, security and so that staff know who is on site in the event of an emergency. As a resident of Paul St. East you must accompany your guests at all times whilst they are on site and you are responsible for their behaviour.
Are there any guest rooms on site that I can book?
No, Host does not have guest rooms.
Can visitors just walk in?
Our accommodation has doors at the entrances to ensure that only residents have access to the site. Visitors will need to contact Reception or yourself to gain access. All visitors should be signed in at Reception, this is for reasons of safety, security and to ensure that in the event of an emergency, Management know who is on site. Visitors must be accompanied by residents at all times whilst on site.
Can I bring a pet?
No pets of any type are permitted at Host.
What if I have a complaint?
We hope that you never have reason to be dissatisfied with the service we provide. However, if you have any issues that you would like to discuss with us, please contact a member of staff in your Management Office, and they will endeavour to resolve the problem for you